Frequently Asked Questions

Everything you need to know about your Southern Exchange experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that sale items and intimate apparel are final sale.

How do I know which size to order?

Each product page features a detailed size guide. Since we curate items from various Southern designers, we recommend checking the specific measurements listed to ensure the perfect fit.

Do you offer international shipping?

Currently, Southern Exchange Company ships exclusively within the United States and Canada. We are looking to expand our shipping regions in the near future.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.